This contr:ctu:l document will govern the contracting of products and services through the website https://belsans.com/, property of Laura Gámez, hereinafter PROVIDER.

The acceptance of this document implies that the USER:

  • You’ve read, you understand and you’re agree with this text.
  • He is a person with sufficient capacity to contract.
  • It assumes all the obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all the hirings made through the web site of the PROVIDER.

The PROVIDER informs that the trade is responsible and knows the current legislation of the countries to which it sends the products and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the contracting parties

On the one hand, the provider of the goods or services contracted by the USER is Laura Gámez, with registered office C / Plaza Mayor 2 -2 Catarroja, NIF – and with customer service phone number / USER +34 960 080 122.
And on the other hand, the USER, registered on the website through a username and password, over which he has full responsibility for use and custody, and is responsible for the accuracy of the personal data provided to the PROVIDER.

Object of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the PROVIDER and the USER at the moment when the latter accepts the corresponding box during the online contracting process.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.

Contracting procedure

The USER, in order to access the services or products offered by the PROVIDER, must register through the website through the creation of a user account. Therefore, the USER must provide freely and voluntarily the personal data that will be required, which will be treated in accordance with the regulations in force in protection of personal data, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and the Organic Law (ES) 15/1999 of December 13 (LOPD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

The USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to inform the PROVIDER of the loss or theft of the same or of the possible access by an unauthorized third party. , so that it proceeds to the immediate blockade.
Once the user account has been created, it is informed that in accordance with what is required by article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will continue the following steps:

  • General contracting clauses. Sending orders
  • Right of withdrawal. Claims
  • Overwhelming force.
  • Competition.
  • General of the offer.
  • Price and term of validity of the offer. Transportation expenses.
  • Form of payment, expenses and discounts. Purchasing process.
  • Applicable guarantees.
  • Guarantees and returns.
  • Applicable law and jurisdiction.


Unless otherwise stipulated in writing, the execution of an order to the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by PROVIDER.


The PROVIDER will not send any order until it has verified that the payment has been made.

Shipments of goods will usually be made through EXPRESS MESSAGING (Post or UPS), according to the destination freely designated by the USER.

The delivery dates or deadlines will be considered approximate, not constituting the delay essential breach.

In the event that the LENDER had not delivered the goods after 30 days from the agreed delivery date, the customer will be entitled to cancel the order and receive the refund of the total amount paid without any cost, and without derives no responsibility for damages and losses attributable to the PROVIDER.

The delivery period is usually between 2 and 5 working days, depending on the destination population and the payment method chosen. This term is understood as long as the availability of the goods has been confirmed and the full payment of the order has been verified.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not occur, because the data provided by the USER, false, inaccurate or incomplete.

The delivery will be considered made at the moment in which the carrier has put the products at the disposal of the USER and the latter, or the delegate of the latter, has signed the document of reception of the delivery. It is up to the USER to verify the products upon receipt and expose all the reservations and claims that may be justified in the delivery receipt document.

In the event that the contract does not involve the physical delivery of any product, being these directly downloaded from the website, the PROVIDER will inform the USER beforehand about the procedure to be followed to make this download.



The USER has the same rights and deadlines to proceed to return and / or claim possible defects or defects that the product or service presents, both online
and offline.

The USER has a period of fourteen calendar days, counted from the date of reception of the product, for the return of the same (article 71 of Law 3/2014 of March 27). Unless the return is made for defects in the product, the expenses related to the shipment will be assumed by the USER. The product must be returned in its original packaging and in perfect condition. The right of withdrawal can not be applied in the following cases:

  • If the packaging of the product is not the original or it is not in perfect condition.
  • The original packaging must protect the product so that it is received in perfect conditions, being forbidden the use of seals and adhesive tapes applied directly on it.
  • When the product is open without being able to prove that it has not been used.
  • In software applications that are directly downloaded through the portal.
  • When they are personalized products or those that, due to hygienic reasons or other legally established exceptions, are not susceptible of this right.

All returns must be communicated to the PROVIDER, by email to info@belsans.com, indicating the invoice or order number. The USER will send the product to the PROVIDER, with transportation expenses at their expense, at the address Belsans, C / Plaza Mayor 2 -2 Catarroja 46470 – Valencia.


Any claim that the USER considers opportune will be attended in the shortest possible time, being able to realize in the following directions of contacta

  • Phone: +34 960 080 122
  • Mail: info@belsans.com

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/


The parties will not incur any responsibility for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure


The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible, the validity, legality and compliance of the rest will not be affected in any way, nor will they suffer any modification in any way.

The USER declares to have read, know and accept these General Conditions in their entirety.


All sales and deliveries made by the PROVIDER will be deemed subject to these General Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of Laura GMmez or here stipulated shall have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements shall prevail.

Given the continuous technical advances and improvements of the products, the PROVIDER reserves the right to modify its specifications regarding the information provided in its advertising, until it affects the value of the products offered. These modifications will also be valid if, for any reason, the possibility of supplying the products offered is affected.


The prices indicated for each product include the Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the product or service purchased.

The prices applicable to each product are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase you can check online all the details of the budgeta items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase.

Any payment made to the PROVIDER implies the issuance of an invoice in the name of the registered USER or of the company name that he / she has informed at the time of placing the order. This invoice will be sent together with the purchased product, as well as in PDF to the email address provided by the USER.

For any information about the order, the USER can contact through the customer service telephone of the PROVIDER +34 960 080 122 or via email to the address info@belsans.com.


The prices do not include shipping or communication costs, or complementary services, unless otherwise expressly agreed in writing.

The maximum transport rate applied is the following:

  • Shipping to Spain Peninsular and Portugal by Post: 5€
  • Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla or shipments outside Spain: Consult (info@belsans.com).


The PROVIDER allows the following ways to make the payment of an order:

The customer can freely choose to pay for purchases by:

  • Banking payment gateway
  • Paypal


Basket (budget simulation)

Any product from our catalog can be added to the basket. In this one, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered

The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment by both parties.

From the basket an order can be made following the following steps for its correct formalization:

  • Checking the billing information.
  • Checking the shipping address.
  • Selection of the payment method.
  • Place the order (buy).

Once the order is processed, the system instantly sends an email to the management department of the PROVIDER.

Orders (purchase requests)

In a maximum of 24 hours, on working days, an email will be sent confirming the status of the order and the date of shipment.


All products offered through the website are completely original, unless otherwise indicated in its description. All have a guarantee period of two years, according to the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of consumers and users and other complementary laws.


The guarantee of the offered products will respond to the following articles based on Law 23/2003 of July 10 of Guarantees of sale of consumer goods:

I) Conformity of the products with the contract

Unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements that are expressed below, except that due to the circumstances of the case, some of them are not applicable:

  1. They conform to the description made by Belsans.
  2. They are suitable for the uses to which products of the same type are ordinarily destined.
  3. They are suitable for any special use required by the client when he has informed Belsans at the time of the conclusion of the contract, provided that he has admitted that the product is suitable for this use.
  4. Have the usual quality and benefits of a product of the same type that the customer can reasonably expect, given the nature of this and, where appropriate, the descriptions of the specific characteristics of the products made by Belsans.
  5. Belsans describes the details, technical characteristics and photographs of the products provided by the manufacturer of the same, so that it is not bound by these public statements.

The lack of conformity resulting from incorrect installation of the product will be equated to the lack of conformity of the same when the installation is included in the contract of sale and has been made by Belsans or under its responsibility, or by the USER when the installation defective is due to an error in the installation instructions.

The responsibility for non-conformities that the USER knows or has not been able to ignore at the time of the conclusion of the contract or that have their origin in materials supplied by the USER, will not proceed.

II) LENDER’s responsibility

Belsans will respond to the USER for any lack of conformity that exists at the time of delivery of the product. Belsans recognizes the USER the right to repair the product, its replacement, the price reduction and the termination of the contract.

III) Repair and replacement of products

If the product is not in accordance with the contract, the USER may choose between requiring repair or replacement, unless one of these options is impossible or disproportionate. From the moment the USER informs Belsans of the option chosen, both parties must abide by it. This decision of the USER is understood without prejudice to the provisions of article IV below for the cases in which the repair or replacement fails to bring the product into conformity with the contract.

Any form of consolidation that imposes on Belsans costs which, in comparison with the other form of sanitation, are not reasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity, will be considered disproportionate. and if the alternative form of sanitation could be carried out without major inconveniences for the USER.

IV) Rules product substitution

The substitution will conform to the following rules:

  1. They will be free for the USER. This gratuity will include the necessary expenses made to correct the lack of conformity of the products with the contract, especially the shipping costs.
  2. They will be carried out in a reasonable time and without major inconveniences for the user, taking into account the nature of the products and the purpose they had for the USER.
  3. The substitution suspends the terms referred to in article VII from the exercise of the option until the delivery of the new product. The second paragraph of Article VII shall apply to the substitute product, in any case.
  4. If the replacement fails to bring the product into conformity with the contract, the USER may demand the repair thereof, within the limits established in section 2 of article IV, or the price reduction or termination of the contract in the terms of Articles V and VI.
  5. The USER may not demand substitution in the case of non-expendable products, nor in the case of second-hand products.

V) Price reduction and contract resolution

The reduction of the price and the termination of the contract shall proceed, at the choice of the USER, when the latter can not demand repair or replacement of the product and in cases where these have not been carried out within a reasonable period or without major inconveniences for the USER. The resolution will not proceed when the lack of conformity is of minor importance.

VI) Criteria for price reduction

The price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in accordance with the contract and the value that the product actually delivered had at the time of delivery.


These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. The PROVIDER and the USER agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions of the courts and tribunals of the USER’s address. In the event that the USER has his domicile outside of Spain, the PROVIDER and the USER expressly waive any other forum, submitting themselves to the Courts and Tribunals closest to the population of Valencia (Spain).